When a Multi-Billion Dollar Company Offers Free Help
A surprising story about receiving genuine, free support from Elastic's engineering team while experimenting with their serverless product.
So, you get an email from a multi-billion-dollar company — and it's not spam, a scam, or a sneaky product offer. They're not updating terms of use or canceling your subscription. They're simply offering help, for free. Sounds like a joke, right? Except… it's not.
I recently set up a small private "lab" using the #Elasticsearch #serverless product to simulate message ingestion for a project. I was curious, but with limited resources and options — and, well, I failed.
A few days later, the email arrived. The support team had noticed my failing attempts, reached out, offering assistance. The call was scheduled for the next day. A few #Elastic engineers from around the world joined in and had rough hour solving my problem. In the end, they succeeded.
The catch? There wasn't one. It cost me nothing more than my time — and exactly $0.41 in #serverless subscription. We all walked away with loads of "lessons learned" that day. But honestly, that experience was priceless. #Elastic Thanks!